Nykaa Reviews
Based on 41 customer reviews and online research, nykaa.com has a consumer rating of 1.5 out of 5 stars, indicating that most customers are not satisfied with Nykaa.
5 Stars(2)
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4 Stars(3)
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3 Stars(1)
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2 Stars(2)
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1 Star(33)
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How would you rate Nykaa?
Top Reviews
Very pathetic service. Refund process is very slow over a month or more. Not humble for its customer concerns. Lots of efforts and time wasting by taking order related concerns if it is purchasing or return. Refund can't get without customer's complaint. Never spend money in Nykaa wallet or gift card. Very poor service and not reliable. Technical issues in the app, lots of bugs and system issues. Because of this customers have to suffer and because of their issues they don't consider customer's concern. Very poor and disappointing service for me. Someone can get surely Pissed by calling to its customer care if Have any concern. Frequent changes in offers and discounts. So, have to wait for long time. Not satisfied with the app. Surely, I m gonna to use another app and avoid purchasing from Nykaa. Also never recommend to anyone.
I am not much sure about nykaa products but one thing happened to me that I ordered from nykaa... money got deducted instantly from account but order was not placed... there is no such platform on which this issue could be solved... when I called customer care number they told me to wait but no one at all bothered to look into the matter... and now it's 2 week but nobody can take care of this issue.
Customer Reviews (41)
They don't want to give leaves to ill employees even during corona epedamic. Want to cut bearly paid salary of employees
They don't give leaves to their ill employees even during corona epedamic. When told that someone is seriously ill at family they don't want to give leave for them also. Heartless people's. Earings billions but want to cut salary for entire month of employees bearly earning very few thousand.
I ordered something and received something else and now they are just not taking any responsibility to fix it
Very bad quality experience with all the cosmetic products ordered from nykaa. No doubt all products were duplicate.
VERY BAD EXPERIENCE REGARDING THE PRODUCT WHICH WAS DEFECTIVE AND WHICH CAUSED ME BURNING AND SWELLING OF MY EYES AFTER APPLICATION THEY WANTED THE PROOF OF MY SWOLLEN
I have given one rating because there is no 0 rating option. Worst customer service.
It feels like they don't even read your email. Keep asking same information again and again.
My request was to delete account but they kept asking order number to cancel order. ????
I am not much sure about nykaa products but one thing happened to me that I ordered from nykaa... money got deducted instantly from account but order was not placed... there is no such platform on which this issue could be solved... when I called customer care number they told me to wait but no one at all bothered to look into the matter... and now it's 2 week but nobody can take care of this issue.
Similar your internet site is straightforward to function! Offerings are a touch luxurious! However i bet your great expenses make up for that. I advocate you to all.
I was order 3 items fro Nykaa, and i have receiced items but it's very dissapointed because it's howing in image and video which color and i have received totlly diffrect item and when i requested for return them i don't have receive any update from them they are fraud.
In my recent pink sale haul, there were missing items in my order. Following up from past 10 days. They are least bothered to acknowledge my emails. This is pathetic. My order id. NYK-*******571166
I purchased 7in1 anti aging smoothing serum from nykaa foe Rs 717/ but same time this same product is available on Flipkart at Rs. 599/ only. I felt Nykaa is cheating on rates. I am highly dissatisfied. Will never recommend.
Nykaa Questions & Answers
Posted on 07/28/2020
I had order for almost 10k and above, on hot sale from 24-27th July 2020. Two items where delivered to my location and I could not pick the calls as it arrived at 6:30 am on Saturday. Later I got up around 10am and called the delivery guy, he said he called many time and he couldn't reach me. So he left, and he also said that the order will reattempt again on Monday (27th July 2020). I kept waiting and called delivery guy on Monday evening. For my surprise, he says the order has been sent back.
I called customer care, Mr. Lohit took the call and din't address any of my questions. Because of the delivery partner Nykaa has chosen, why should I suffer. CC agent says he can't send the items, order is cancelled and he can't give the offer on which I bought the item for. Instead he is offering 100rs worth coupon
Unethical behaviour seriously. Worst agents, worthless customer service and cheap supervisors. The whole Nykaa team is useless. Very disappointed. If you guys can't give service which has been promised, then why the hell you guys throw offers. Seriously $#*!s. Never ever buy anything from Stupid Nykaa app.
Posted on 07/28/2020
I had order for almost 10k and above, on hot sale from 24-27th July 2020. Two items where delivered to my location and I could not pick the calls as it arrived at 6:30 am on Saturday. Later I got up around 10am and called the delivery guy, he said he called many time and he couldn't reach me. So he left, and he also said that the order will reattempt again on Monday (27th July 2020). I kept waiting and called delivery guy on Monday evening. For my surprise, he says the order has been sent back.
I called customer care, Mr. Lohit took the call and din't address any of my questions. Because of the delivery partner Nykaa has chosen, why should I suffer. CC agent says he can't send the items, order is cancelled and he can't give the offer on which I bought the item for. Instead he is offering 100rs worth coupon
Unethical behaviour seriously. Worst agents, worthless customer service and cheap supervisors. The whole Nykaa team is useless. Very disappointed. If you guys can't give service which has been promised, then why the hell you guys throw offers. Seriously $#*!s. Never ever buy anything from Stupid Nykaa app.
Posted on 05/31/2020
Product order 10 days back still no sign of delivery.